After your package arrives at our Florida warehouse and is logged into our system, it typically takes 3–5 business days to arrive in Jamaica and clear customs.
Shipping Schedule:
- Air Freight: Tuesdays, Thursdays, and Saturdays (2–3 times weekly)
- Sea Freight: Thursdays (once weekly)
Please note that shipping days may vary. Customers will be notified promptly if any delays occur.

Mailman Logistics Limited is required to declare the contents and value of every package entering Jamaica to Customs.
Failure to submit invoices may result in:
- Customs delays
- Customs officers assigning a higher estimated value to your package
Providing invoices ensures faster clearance and accurate duty assessment.

To qualify for duty-free clearance, please ensure the total value of your package is below USD $100.

Collection Timeframes
- High-Value & Box Packages (USD $100 and over):
Must be collected within 2 business days before storage fees apply.
- Soft & Lightweight Packages:
Must be collected within 5 days once marked Ready for Pickup or Delivery.

- Soft packages: JMD $300 per day
- Single large boxes: JMD $500 per day

- Packages left unclaimed for 10 days will be considered abandoned and subject to auction.
- Claimed soft packages left uncollected for 30 days will be auctioned to recover freight and clearance costs.
- Claimed boxes and heavy packages left uncollected after 14 days will be auctioned to recover costs.

No. For security reasons, all packages must be shipped using the registered account name and correct mailbox number.
- Account registration is free
- Mailbox numbers must remain confidential
- A valid government-issued ID is required for package pickup
Failure to register properly or using another customer’s mailbox number will result in an administrative fee of JMD $1,500 (subject to change).

All packages entering Jamaica are opened and inspected by Jamaica Customs to verify that the invoice matches the contents. After inspection, packages are resealed with cello tape.

What are Unknown Packages?
Unknown packages are shipments sent without the required courier code and mailbox number in Address Line 2.
To avoid this, always include:
- Your Mail courier code
- Your assigned mailbox number
Example:
Mail10001
⚠️ Failure to use the complete address may cause your package to be misdelivered or sent to the Unknown Department.

Customers must submit:
- Delivery slip
- Tracking number
- Full name on the package
- Proof of the address used when ordering
Once submitted:
1. An investigation is conducted
2. A retrieval request is sent to the Unknown Department
3. Estimated retrieval time: 2–3 weeks
If the package is not retrieved within 1 month, neither Mailman Logistics Limited nor the warehouse will be liable for refunds or replacements.
Customers will receive an email update once the package is retrieved.
Retrieval Fees:
- Soft packages: JMD $500
- Boxes: JMD $1,000 – $2,500 (based on size)

All customers must submit a complete invoice for customs declaration.
A Complete Invoice Must Include:
1. Order number
2. Screenshot showing the tracking number
3. Item description with cost breakdown
4. Checkout total showing the final amount paid

Invoices must be submitted after the package arrives at our warehouse but before it reaches Jamaica.
Why This Is Important
Invoices ensure:
- Faster customs clearance
- Protection against fraudulent claims
- Proper package ownership verification
Consequences of Missing Invoices
- Packages may be detained and incur reclearance fees
- Packages will not be released until invoice information is provided
- Storage fees still apply after 5 days, even if cleared without an invoice

Storage Fees After 5 Days
- Small packages: JMD $300 per day
- Single packages (boxes): JMD $500 per day
- Fees apply including holidays

- Packages unclaimed after 10 days may be auctioned
- Claimed packages left uncollected for 30 days will be auctioned to recover costs

Yes. Packages are released in order. The first set of ready packages must be collected or paid for before additional packages can be released.